ncu-commitment_to_serving

A Commitment
to Serving NCU Students

Written by Marissa Poulson

NCU Executive Enrollment Advisor (EA) Bettina Gambrell is passionate about working with students and guiding them through the enrollment process to help set them up for success. She pulls from numerous experiences in her personal and professional life when working with students, including her time spent serving in the Air Force.

Bettina Gambrell (team member and B.A.Psy. candidate)

"I was only 16 years old when I joined the Air Force as inactive duty," she reveals. "When I was 17, I was stationed in Okinawa, Japan, for my first stint on active duty. I went to school and trained as a Civil Engineer. I served for eight years and am honored and thankful for the experience. I traveled to places and met different people I never would have, if I had not been in the Service."

After being discharged from the military, Gambrell sought out other professional opportunities, looking for roles that challenged her in new ways. It wasn't until 2010, when a few friends recommended that she check out Northcentral University. Gambrell decided to apply for a position as an Enrollment Advisor (EA). It turned out to be the start of a engaging four years of advising students who were interested in advancing their education at NCU.

"As an EA I get to speak to fantastic people who want more in their lives and are very ambitious," relates Gambrell. "I enjoy working here and having the chance to see my students graduate and accomplish their goals."

Gambrell even has students that keep in touch long after they begin their studies.

"I am in the psychology program here at NCU… I have experienced first-hand what our students are experiencing in their programs, and therefore, I can speak to any concerns they have and share my own experiences with them."

Bettina Gambrell

"I have one that sends me cards and another that has sent me a copy of his dissertation," says Gambrell. "Another student calls me her 'Angel,' and of course, I receive dozens of invites and request on social media," she laughs. "I feel so blessed to hear from my students and know they are successful."

In fact, the overall passion that Gambrell sees on a daily basis from her students inspired her to go back to school.

"I am in the psychology program here at NCU and I am having a wonderful experience with the faculty and the student support teams," she reveals. "I have experienced first-hand what our students are experiencing in their programs, and therefore, I can speak to any concerns they have and share my own experiences with them."

For Gambrell, there is simply no replacing the value of education in today's world.

"As an EA I get to speak to fantastic people who want more in their lives and are very ambitious. I enjoy working here and having the chance to see my students graduate and accomplish their goals."

Bettina Gambrell

"Knowledge and wisdom is a valuable asset in life," she relates. "Oftentimes, a degree is a vehicle that shows proof of the work you've accomplished and your experience."

It's one of the many reasons that Gambrell, who has been married for 30 years, takes pride in her work and knows how important it is to provide excellent service in her role as an EA.

"To me, the concept of 'student services' is all about follow through," she states. "I want to help [NCU students] accomplish their goal and it's my duty to know the teams and resources to assist them, or to find out the answer and get back to them in a timely manner."